Shipping policy

Shipping Policy

Five Star Advent partners with major international carriers, including FedEx, DHL, UPS, Canada Post, USPS and EMS, along with local couriers, so we can ship straight to your door. We proudly offer free worldwide shipping on every order.

All orders and payments are subject to verification and approval before shipping. To help prevent credit card fraud, orders with incorrect billing information or that need extra verification may be delayed or cancelled.

Order Processing

Orders take 2–5 business days to process and reach our carrier’s sorting facility. During the holiday season, processing may take up to 10 business days because of high demand.

Once your order has started processing, we can’t make changes to it, including address changes. We only ship to the address entered at checkout.

We ship on business days only (Monday to Friday, excluding holidays). As soon as your order ships, you’ll receive a shipping confirmation email.

🎄 Want It Before December 1st?

Because the countdown starts on December 1st, we recommend ordering by [date] for delivery in time for door 1. Orders placed after that date will still arrive. You can simply open the doors you’ve missed on the day it lands and carry on from there!

Tracking

Every order ships with a tracking number. You’ll receive it by email as soon as your order is dispatched.

With some carriers, it can take a few days for tracking information to update. If you placed your order more than 5 business days ago and your tracking still shows no information, please contact us at fivestaradvent@gmail.com.

Delivery Times

Delivery times vary by country or region. These are estimates, not guarantees:

*Delivery times are estimates in business days and do not include our 2–5 day processing time.

While we do everything we can to deliver your order on time, Five Star Advent can’t be held responsible for delays caused by things outside our control, such as customs clearance, holidays, severe weather, labour disputes or carrier delays.

Duties, Taxes & Other Fees

International shipments may be subject to import taxes, duties or customs fees, which are charged when the package reaches your country. These fees are the responsibility of the recipient. We have no control over these charges and can’t predict what they’ll be. If a shipment is refused and returned, you’ll be responsible for any import fees and return shipping costs.

Customs rules vary widely by country, so if you have questions, we recommend contacting your local customs office.

Damaged Packages

If your Five Star Advent calendar arrives damaged, you’re covered by our 30-Day Warranty. Email us at fivestaradvent@gmail.com within 30 days of delivery with your order number and a photo of the damage, and we’ll send you a free replacement or a full refund.

Lost or Stolen Packages

If your tracking shows your package as delivered but you haven’t received it, please first check with neighbours and around your property, then contact us within 7 days of the delivery date. We’ll open an investigation with the carrier and help you file a claim.

Orders with Shipping Protection added at checkout are covered for loss, theft and damage in transit. If a protected order is lost or stolen, we’ll send a replacement free of charge.

Note: we use the timestamps on the carrier’s tracking and delivery confirmation when reviewing claims, so please report any issue as soon as possible.

Incorrect Address

Please double-check your shipping address before placing your order. We start working on orders right away, so we can’t change an order once it’s been placed. If an order has already been processed, we can’t retrieve it to change the address. Orders returned because of an incorrect address may need to be reshipped at the customer’s cost.

Questions & Feedback

We’d love to hear from you! If you have any questions or concerns about your order, email us at fivestaradvent@gmail.com and we’ll get back to you as soon as possible.

Five Star Advent
193 Albert St, Waterloo, ON N2L 3T4, Canada

Last updated: October 17, 2026