Refund policy
We want you to love your Five Star Advent calendar. If something isn’t right, we’ll make it right, and we’re here to help every step of the way.
Returns
You can return your Five Star Advent calendar within 30 days of delivery if:
- the calendar is unopened, with no doors opened or drawers removed;
- the original packaging and shrink-wrap are intact;
- there are no signs of use or damage caused after delivery.
Because each door holds a surprise collectible, we can’t accept returns on calendars that have been opened, unless the item arrived damaged or defective (see “Damaged or Defective Items” below).
Items can’t be returned after 30 days from delivery.
To start a return, email us at fivestaradvent@gmail.com with your order number and the reason for your return. We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first, because returns sent without approval can’t be processed.
We may ask for proof of purchase, such as your order confirmation email.
Exchanges
If you’d like to swap your order, for example from Basic to Premium, email us at fivestaradvent@gmail.com with your order number and we’ll help you arrange it, subject to the return conditions above.
Return Shipping
For change-of-mind returns, you’re responsible for the cost of shipping the item back to us. For returns over $75, we recommend using a trackable shipping service or buying shipping insurance, as we can’t guarantee we’ll receive your return.
If your item arrived damaged or defective, you won’t pay anything to return it. In most cases, we won’t even need it sent back.
Damaged or Defective Items
Your order is covered by our 30-Day Warranty. If your calendar arrives damaged, or any door, drawer or collectible is defective, email us at fivestaradvent@gmail.com within 30 days of delivery with:
- your order number;
- a photo of the damage or defect.
We’ll send you a free replacement or a full refund, whichever you prefer. We use the carrier’s tracking and delivery timestamps when reviewing claims, so please report any issue as soon as you notice it.
Refunds
Once your return is received and inspected, we’ll email you to confirm it arrived and let you know whether your refund is approved. Approved refunds are processed to your original payment method within 5 business days.
Shipping Protection and other optional checkout add-ons are non-refundable once your order has shipped, except where the order is cancelled before shipping.
Late or Missing Refunds
It can take a few business days for your bank or card provider to post a refund after we process it. If you still haven’t received your refund after 10 business days, first check with your bank or card provider, then email us at fivestaradvent@gmail.com and we’ll look into it.
Order Cancellations
Want to cancel? Email us as soon as possible. If your order hasn’t been processed yet, we’ll cancel it and refund you in full. Once an order has started processing or has shipped, it can’t be cancelled, but it can still be returned under this policy.
Gifts
If your calendar was marked as a gift when purchased and shipped directly to you, follow the steps above to return it. Once we receive the return, you’ll get a digital gift card for its value by email, and the person who bought it won’t be notified.
Questions & Feedback
We’d love to hear from you! If you have any questions, concerns or feedback, email us at fivestaradvent@gmail.com. We take every message seriously and are always working to improve.
Five Star Advent
193 Albert St, Waterloo, ON N2L 3T4, Canada
Last updated: October 17, 2026